How long after payment will you dispatch my order?

We aim to dispatch orders within 24 hours of payment clearing.

 

How long after dispatch should I expect delivery?

We use various couriers for UK, EU & Worldwide orders. This should take 3-5 working days for UK orders. 5-7 working days for European orders and 7-10 working days for worldwide orders.
Please allow an additional two days for orders to - Scottish Highlands, Northern Ireland, Southern Ireland, Isle of Man, Isle of White, Scilly Isles, Isle Of Wight & Channel Islands
Please be aware various factors (time/date of purchase, traffic/logistics, weather conditions etc.) may result in the orders taking longer to be delivered.

 

Can I return my order if I do not need it?

We adhere to the Distance Selling Regulations so should you change your mind on your order you have 30 working days from delivery to inform us of a return. Note: Postage costs will not be reimbursed. Order item should be in pristine sealed condition. Special request orders/made to measure orders, do not apply for refunds.

 

Can you order an item that is not listed in the shop?

With a large range of suppliers we can attempt to source in your required product. Use the messaging system to inform us of what you require and we will aim to reply back to you within 24 hours.

 

Can I cancel/amend order once it has been placed?

We will endeavour to cancel/amend an order once we have been notified via the messaging systems. However if the order has been dispatched we cannot cancel or amend the order.

 

Is my personal information safe?

CamdenTools values your privacy and the security of your data is extremely important to us. Personal information is dealt with in accordance to our privacy policy. We do not sell, rent or loan any information that identifies you to any third party. Any sensitive information is held with the utmost care and security.

 

Are prices shown inclusive of tax?

Yes, all items in our store are inclusive of any applicable tax. A tax invoice is provided for all orders.

 

If you have any more questions feel free to contact us